Freeman Has Great Customer Support

I purchased 900 sq. feet of hardwood flooring to replace some worn carpeting in our house and decided to try installing Freeman PFL618BR Flooring Nailer myself. Since I was doing the job over several weeks, renting a flooring nailer at $30/day was not practical so I decided to purchase one. I purchased the Freeman based on the reviews, reasonable cost, warranty and availability of replacement parts. The gun arrived in a nice case with a sturdy hammer and an easy to understand manual. I never had a nail jam and the gun worked great but about halfway through the first room the driver blade failed to retract after firing a nail. This happened a few times despite making sure the tool was oiled before operation. It could sometimes be remedied by pulling back on the magazine spring, but I did have to remove the drive guide a couple of times to correct it. I called Freeman’s 800 number and spoke with a very helpful person who suggested I try a test involving my compressor and call back with the results. Unfortunately, the problem persisted. When I called back again I was told that they were very sorry I experienced problems with their product and they would replace the nailer and send me a return shipping label for the defective tool. I was expecting to get the label in the mail, return the defective tool and then get the replacement as that is how most companies operate. I was very surprised to have a brand new nailer arrive a few days later with the return shipping label enclosed. This is clearly a company that stands behind their products with outstanding customer service. The other reviewers of this nailer reported trouble free operation but problems can occur with any tool, even the most expensive. I can recommend buying any Freeman tool with confidence because of the 7 year warranty and a company that truly backs it up with great customer support. I gave the tool 5 starts despite the glitch because of my positive experience with customer service. I also purchased a Freeman PFN64 Finish Nailer for my project that has performed flawlessly.

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